![]() ![]() Overall, business communicators tend to use active voice because of its clarity and directness. If the password is forgotten by the user, a security question will be asked.When you want to avoid using a gendered construction, and pluralizing is not an option: When being too direct would make you sound too insensitive: The basement of the office building was flooded all week.When the person or thing that performed the action is not important: A mistake was made in the investigation that resulted in the wrong person being fired.The potential sale in North Dakota was lost.When you don’t want to assign blame or responsibility: The office’s supply cabinet lock was picked when the key was lost. ![]() When you do not know who or what is responsible for the action: Most communicators choose active voice however, there are some legitimate uses for passive voice in professional communications:
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